Thank you for choosing Dimistria Decor. Since all our products are handmade with love and some are made to your individual requirements, please review our delivery times carefully.

1. Processing and preparation time (custom orders)

Custom orders; (wreaths) Please allow 5 business days for your products to be handmade, and personalised before shipping.

Ready-to-ship products: If a product is not custom, it will usually be shipped within 1-2 business days. We have in stock; Candles, car-diffusers please check in the website, custom product refers to the wreath.

Combined orders: If you order custom products together with ready-to-ship products, the entire order will be shipped together within the 5-day custom processing time.

2. Delivery times (after dispatch)

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

Standard delivery to the UK: 2-4 working days (e.g. Royal Mail 2nd class delivery).

Express delivery to the UK: 1-2 working days (e.g. Royal Mail 1st class/tracked 24-hour delivery).

International delivery: Usually 5-10 working days, but may take longer depending on customs clearance

3. Delivery charges

Shipping charges are calculated at checkout based on the weight and size of the handmade items (wreaths range in size from 25 cm to 60 cm and vary in weight, while candles and car-diffusers are lighter).

4. Custom and Personalised Product Policy

Returns/Exchanges Excluded: As each custom wreath is made specifically for you, we cannot accept returns or exchanges unless it arrives damaged or defective.

Accuracy Check: Please check spelling, colors, and fragrance selection before placing your order.

5. Damage and Issues

Please inspect your order upon arrival. If an item is damaged in transit, please contact us within 48 hours with photos of the damage and packaging so we can resolve the issue.

6. International duties and obligations

Please note that international orders may be subject to duties or import taxes, which are the buyer's responsibility.

7. Please note

We ship to the countries listed below 

United Kingdom and ALL European Union countries

RETURN POLICY

Return Policy for Handmade Wreaths, Scented Candles and Car Air Fresheners

We strive to ensure that all of our products, including handmade wreaths, scented candles and car air fresheners, are to your satisfaction. Here is a brief overview of our return policy.

Return Eligibility

Products must be returned within 14 days of receipt. To be eligible for a return, products must be unused, in their original packaging and in a resalable condition.
If you decide to return the product, we recommend using a tracked shipping service or purchasing shipping insurance as we cannot guarantee the arrival of the returned product.  

Non-Returnable Products

Due to the nature of our handmade and scented products, we do not accept returns of used or partially used products. 
This also applies to unopened scented candles and car air fresheners.
Please note: 
We are unable to provide refunds or exchanges for handmade, unique or sale items.
Additionally, we are unable to provide refunds or exchanges due to natural wear and tear of materials.

Return Process

To initiate a return, please contact us via email contact@dimistriadecor.co.uk. Please provide your order number and reason for return. We will guide you through the next steps.

Refund Process

Once we have received and inspected the returned item, we will process your refund. Please allow up to 14 days for the refund to appear on your original payment method.

Shipping Costs

The buyer is responsible for the shipping costs for returns, unless the product delivered was defective or incorrect. In such cases, we will cover the shipping costs for returns.

Exchange

If you wish to exchange a product for another product, please initiate the return of the original product and place a new order for the desired product. The buyer is responsible for the shipping costs of the returned product.

In case of an exchange for another product, the return must be initiated within 48 hours of the product being delivered. The product must be returned in pristine, unused and original packaging in a resalable condition.

Note

Please contact us within 6 hours of your order if you change your mind about it for any reason so that we can handle the cancellation in a timely manner.

If you have any questions about our return policy, please feel free to contact us: contact@dimistriadecor.co.uk

Thank you for your understanding and support!